Developer/Entity: Ward 1 Lalitpur Metropolitan City

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”), available on Google Play and the Apple App Store.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following information when you register or use the services in the App:

· Full Name, Address, and Ward Number

· Phone Number and Email Address

· Citizenship Number and Document Uploads

· Health and Educational Details (optional, based on service usage)

· Family Information and Relations (for service eligibility)

· Location Data (only when required for specific services)

b. Device and Usage Information

· Mobile device model, operating system version, and app version

· IP address and app usage statistics

· Crash logs and performance analytics

2. How We Use Your Information

· Provide ward-level services (service requests, medical services, participation in events)

· Verify your identity and eligibility for recommendations

· Schedule and notify you about ward visits or approvals

· Process applications and maintain digital records

· Improve service delivery and respond to your queries

· Send important alerts and notifications

3. Information Sharing

We do not sell or rent your personal information. Your data is only shared:

· With authorized ward officials for service processing

· With medical teams for home-based health services (where applicable)

· As required by law or by government directive

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. All sensitive data is stored securely and access is strictly limited to authorized personnel only.

5. Data Retention

We retain your data only as long as necessary for service provision or legal compliance. You may request deletion of your account and data by contacting the ward office.

6. Children’s Privacy

This App is intended for use by adult citizens. We do not knowingly collect information from children under the age of 13 without parental or guardian consent.

7. Your Rights

· Access, update, or delete your profile data

· Opt-out of non-essential notifications

· Request data deletion by contacting the ward office

8. Permissions Used in the App

· Camera & Storage – For submitting photos/videos in complaints or requests

· Location – Only if location-specific services are used

· Notifications – For alerts related to approvals, visits, and emergencies

9. Contact Us

For any concerns or questions regarding your data or this policy, please contact:

Ward Office Name
Email: ward1@lmc.gov.np

Phone: 01-5420209
Address: Lalitpur Metropolitan, Municipality 1 no. ward office

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on the official ward website.